Fees, Charges and Services

  • Consultation Fees

    Standard $79 Gap $41.40 Rebate $37.60 Concession Fee $69 Concession Gap $31.40

    Long $120 Gap $47.20 Rebate $72.80 Concession Fee $110 Concession Gap $37.20

    Extended $170 Gap $62.85 Rebate $107.15 Concession Fee $160 Concession Gap $52.85

    Monday-Friday (7pm-8pm) and Saturday (9am-1pm)

    Standard $95 Gap $57.40 Rebate $37.60 Concession Fee $85 Concession Gap $47.40

    Long $130 Gap $57.20 Rebate $72.80 Concession Fee $120 Concession Gap $47.20

    Extended $180 Gap $72.85 Rebate $107.15 Concession Fee $170 Concession Gap $62.85

    Monday-Friday after 8pm and Saturday after 1pm/Public Holidays

    Standard $105 Gap $56 Rebate $49 Concession Fee $95 Concession Gap $46

    Long $140 Gap $56.05 Rebate $83.95 Concession Fee $130 Concession Gap $48.05

    Extended $190 Gap $72.25 Rebate $117.75 Concession Fee $180 Concession Gap $62.25

  • Consultations

    Have you tried our easy online bookings? To make things more convenient in our busy lives we offer online bookings to patients to streamline your health experience with us.

    Types of Consultations

    Standard Consult

    Standard appointments are booked at 15 minute intervals. In a standard consultation we can generally deal with one or two issues. If you have multiple or complex issues please book a long appointment.

    Long Consultations

    These consultations are beneficial if you have multiple or complex issues. They are also beneficial is you have for example a pap test but have another health issue you would like to discuss .

    Health Checks

    Health checks may vary from your standard yearly health checkup to a driving license medical. Please advise at reception as a Health Check requires a specific type of longer appointment.

    Some people may be eligible for a bulk-billed Health Check:

    • >75 years old
    • Intellectual Disability
    • 40-49 year olds at high risk of diabetes
    • 45-49 year olds at risk of developing chronic disease
  • Procedures

    Please ask at reception for a summary of fees for your procedure. Please note that dressings will result in an additional out of pocket fee.

    Book Appointment

  • Mirena Insertion

    We provide Mirena insertions at our clinic. This are long acting reversible contraceptive coils that we can insert into your womb. They provide a very effective method of contraceptive, help manage heavy periods and can also be beneficial in menopause. Once inserted they can remain in situ for up to 5 years but they can be removed at any stage.

     

    You cannot use our online bookings for Mirena insertion or any of our procedures. This is because they require specific types of appointments with both the Doctor and nurse. All of our procedures also require an initial assessment consultation. The Mirena will not be inserted on the day of your initial assessment.

     

    However you may book an initial consultation online or via telephone to discuss whether or not Mirena is suitable for you, discuss the procedure including risks involved,  organise some pre insertion tests including a pap test (if needed)  and provide you with a script for mirena. If you are not a regular patient of our clinic please bring your most recent pap test results to your initial consultation.

    After this initial consultation and assessment our receptionist will help you book in your appointment ideally about day 4 to 5 of your period. If there is no appointment available around this time please contact us to discuss an alternative time.  Please ask at reception for the fees for this procedure.

    Book Appointment

  • Mental Health

    Mental Health Care Plans

    Standard $155 Gap $63.95 Rebate $91.05 Concession Fee $145 Concession Gap $53.95

    Long $198 Gap $63.90 Rebate $134.10 Concession Fee $188 Concession Gap $53.90

    Review $95 Gap $23.30 Rebate $71.70 Concession Fee $85 Concession Gap $13.30

  • Chronic Disease Plans

    Chronic disease plans are bulk-billed at our practice.

    Book Appointment

  • Iron Infusions

    We provide iron infusions at our clinic.

    If you have anaemia, low iron due to diet or by being have just had a baby an iron infusion may be suitable for you.

    You will need an initial consult with the Doctor assessment of your symptoms including a blood test. Please book your initial consult online or with our receptionist.

    Book Appointment

  • Other Costs

    Dressings will involves a separate additional out of pocket, non rebatable cost at the time of payment for your consultation. We have different costs depending on the type of dressing used. Please ask at reception for more details.

    If you have had a hospital procedure and require dressings to be done at our clinic by our Doctor or nurse this will attract a non rebatable fee. This is because the fee paid to the Consultant for your procedure by Medicare included all your aftercare. As a results you are not able to claim any further rebates for your dressings. Our receptionist can provide you with a breakdown of fees.

  • TAC and Worksafe

    We do not bill Workcover or TAC direct for medical expenses.

    These insurers do not cover the full cost of the service. You are billed directly as for other health problems and will need to seek reimbursement from your employer, Workcover or TAC. If there is dispute with the insurer, Medicare will provide a rebate.

Clinic Policies

  • Opening Hours

    Monday 9am to 8.30pm. Tuesday and Wednesday 9am to 9.30pm. Thursday 9am to 7pm. Friday 9am to 6pm. Saturday 1.30pm to 3.30pm. Closed Sundays. Public holidays 10am-1pm. Evening, weekend and public holiday clinics are subject to change so please check online for opening hours.

    Please contact our out of hours service for assistance outside of clinic hours.

  • New Patient Registration Forms

    We are warmly welcoming new patients to the Station on Tanti Family and Women’s Clinic. We would like the privilege of supporting you and your family on your health journey. We believe in the importance of continuity of care and this is something we will strive to provide at the Station on Tanti as we undertake a patient-centric, holistic approach to your health.

    We would ask you to fill out our online New Patient Registration Form before your appointment. For children 15 years or less, please use the Children’s New Patient Registration Form. We request that if you are a new patient that you arrive 10 minutes before your appointment time. If you would like to transfer your records to our clinic then you can also fill out and print our online Transfer of Records Form and bring it with you on the day of your consultation.

  • Online Bookings

    We use Hotdocs for our online bookings. This service is available to you 24 hours a day. Please note that your appointment is not confirmed until you receive an email from Hotdocs. We will also send you an appointment reminder via SMS 24 hours before your appointment. If you need to cancel your appointment please call reception and we will assist you.

  • Billing Policy

    We are a private billing clinic and payment is required on the day of your consultation.

  • Referral Letters

    For all referral letters, whether new or updated, an appointment with your GP is required. We cannot back-date referral letters.

  • Repeat Scripts

    It is important to make a note as to when your regular medication will run out so as to give yourself adequate time to make an appointment with your GP to renew your prescription. Sometimes leaving your repeat script at your regular pharmacy will allow them to alert you when you are on your last script.

    We like all patients to book an appointment for repeat prescriptions. This is best practice and the safest way for us to manage your health. You may need blood tests or other monitoring depending on the medication and your health issue.

    If in the event an urgent script is needed without an appointment a fee of $20 will apply.

  • Test Results

    Our practice nurse will call you about important or urgent results that need follow up.

    You will receive an SMS message for less important results with your permission.

    If you need to speak to us about your results please call us and our nurse will be happy to discuss or arrange an appointment with the Doctor where appropriate.

  • Telephone Policy

    We don’t provide a phone consultation service at The Station on Tanti Family and Women’s Clinic.

    If you have a medical issue that needs attention please book an appointment with your General Practitioner to discuss.

    We will endeavour to respond to phone calls by the next business day.

  • Transfer of Medical Records

    If you wish to transfer your records to our clinic please download our online Transfer of Records Form from our website, fill it out and bring it with your to your appointment.

  • Home Visits

    The need for a home visit with be triaged by your Doctor. Please call at 9am. Home visits attract higher fees.

  • Afterhours Care

    In case of an emergency please call 000. For our on-call Doctor service please call 0394111719

  • Appointment Types

    Our standard consultations are up to 15 minutes. In a standard consult we are able to address one or two health issues.

    Long Consultations are more appropriate if your have multiple issues. Sometimes we may ask you to rebook another appointment if we have not managed to cover all your health concerns in the time allotted. Please ask us to address the most urgent and important things first at the time of the consultation.

  • Running Late

    Please telephone ahead if you are running late. If you are running very late our reception can help you to reschedule your appointment.

  • Cancelling Appointments

    If you cannot make you appointment please cancel in a timely manner so that we may offer the appointment to another patient. Fees may apply for consults cancelled at short notice.

  • Waiting Times

    As general practitioners we try to keep to our appointment schedule. However, due to the unpredictable nature of healthcare, on occasion we are unable to do so. Sometimes very unwell people or emergencies present themselves and this is the common reason for us running behind. We appreciate your patience.

  • Diversity

    At the Station on Tanti Family and Women’s Clinic in Mornington, we are a multicultural mix of people. We have different backgrounds and have lived in different states and countries around the world, across Australia, Europe, Asia and the United States. We respect diversity of culture, gender, religion, race and sexual orientation. All are welcome at our clinic.

  • Interpreters

    If your require an interpreter we can provide this at our clinic. If you call our clinic in advance of your appointment we can arrange for this service to be available at the time of your booked appointment.

  • Feedback/Complaints

    At the Station on Tanti Family and Women’s Clinic we value your feedback. We strive to provide you and your family with a professional, high quality and personal service to meet your health needs. If you have feedback or a complaint please contact our practice manager to discuss. 

    Alternatively, you can contact the Health Care Complaints Commission on 1800 136 066.
    Address: Level 30, 570 Bourke Street, Melbourne VIC 3930

  • Referrals and Engaging Other Services

    The Station engages with medical services such as diagnostic services, hospitals and specialist consultant services, allied health services, disability and community services, health promotion and public health services and programs. Our practice is aware of different referral arrangements for public and private providers, copies of important, non-routine referrals are kept in the patient health record.

  • Management of Patient Information

    At the Station on Tanti Family and Women’s Clinic all of your health information is strictly confidential. We utilise the latest technology to store health information securely. Each staff member receives training on confidentiality and privacy of health records.

  • Recalls/Reminders

    Our recall/reminder system is a follow-up process whereby patients are contacted to return to our practice generally to receive the results of ordered tests or to receive follow-up treatment. Our recall/reminder system is considered an essential component of quality care and also offers an active risk management approach. You have the option of registering to receive healthcare reminders that are appropriate to your care.